CONTOUR AIRLINES

Overveiw

Contour Airlines is a regional airline based in Smyrna, Tennessee, operating under the parent company Contour Aviation. Founded in 1982, it focuses on providing convenient and efficient regional air travel, particularly connecting smaller cities to major hubs. The airline primarily operates 30-seat Embraer ERJ-135 and ERJ-145 aircraft, offering a premium, low-fare product with amenities like complimentary first checked bags and snack service. Contour Airlines has recently expanded its service to include interline agreements with American Airlines, enhancing connectivity for travelers.

 

Airline Contact Details

Main:

(888) 332-6686

Reservations Email:

General Customer Service: customercare@contourairlines.com

Website:

www.contourairlines.com

Fleet Specifications

Number of Planes:

Aircraft in Operation

Number of Planes: 30-seat regional aircraft

Aircraft Types

Embraer ERJ-135

Embraer ERJ-145

Destinations & Gateways

SMYRNA, TENNESSEE
ATLANTA, GEORGIA
CHARLOTTE, NORTH CAROLINA
CHICAGO, ILLINOIS
DALLAS, TEXAS
DENVER, COLORADO
MIAMI, FLORIDA
NEW YORK, NEW YORK
WASHINGTON D.C.
BOSTON, MASSACHUSETTS
PHILADELPHIA, PENNSYLVANIA
UNITED STATES

Code Share Agreements

American Airlines

Interline agreement enhancing connectivity for travelers

Air Caraïbes

Partnership for Caribbean and French territories connectivity

Destinations Serviced

28 destinations across 11 countries

Baggage Policy

Carry-On Baggage: Passengers are allowed one carry-on bag and one personal item. The carry-on must not exceed 10 kg (22 lbs) and 56 cm x 35 cm x 23 cm in size.
Economy Lite: 1 carry-on bag only.
Economy Classic: 1 free checked bag.
Economy Flex: 2 free checked bags.
Business Class: 2 free checked bags.
Overweight and Oversized Baggage: A flat fee of $75 applies for overweight luggage. An extra carry-on can be purchased for $100, and an overweight carry-on (24 to 50 pounds) will incur a fee of $50.
Special Needs: Passengers requiring special equipment (like wheelchairs or crutches) may bring these in addition to their carry-on baggage.
Infants: Lap infants are allowed one carry-on bag weighing up to 10 kg.

Additional Services

Wheelchair Assistance

Contour Airlines provides wheelchair assistance to ensure a smooth travel experience for passengers with disabilities. It is recommended to notify the airline directly to arrange this service.

Service Dogs Allowed

Certified, professionally trained service dogs are accepted free of charge in the aircraft cabin. They must meet specific regulations. Documentation from a licensed professional is required. Advance notification recommended.

Allergy Sufferers

Passengers with allergies are advised to notify the airline in advance, bring necessary medications, and request pre-boarding to clean their seat. Passengers are encouraged to bring their own snacks.

Miles & Rewards Programs

Rewards Program Available

Contour Airlines has a rewards program. Members earn miles based on the base fare spent, with additional miles calculated based on tier status. The Accelerate Anything Program allows members to multiply their miles up to five times. The program has been revamped to offer greater flexibility and enhanced rewards across the network. Members enjoy various benefits including special offers and promotions.

Travel Advisor Commission

Commission Offered

Contour Airlines does offer commission to travel advisors. Travel agents typically earn commissions from bookings made on behalf of clients. The commission rates can vary depending on the type of service and the specific agreements in place with the suppliers.

Group Travel

Contour Airlines has a group travel department. They offer group travel services for groups of 10 or more passengers, allowing for discounted fares and centralized management of bookings. Contact their group booking department for personalized quotes and assistance with travel needs.

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