Personal Item: Due to the aircraft type we fly and its limited cabin space, we allow one small personal item per passenger to be carried on board. Examples of allowable personal items are bags such as a purse or a small backpack. Measurements for these items shall not exceed 18 inches in width, 14 inches in height, 8 inches depth (46X35X21cm). Maximum weight of these items cannot exceed 15lbs (6.8kgs), and due to limited cabin space, all personal items must fit on your lap. If your personal item is larger than the above requirements, it must be checked in, and will count towards your baggage allowance and fees will apply. Passengers who are travelling with a pet on their laps should note that the pet (and its carrier) do not count towards their personal item allowance.

Checked Baggage: All checked bags shall be limited in height to 30 inches, limited in width to 18 inches, and limited in depth to 13.5 inches (76X38X34cm). To measure your bag, place it upright with the wheels (if it has them) on the bottom and the extension handle on top, but don't extend it. Measure from the bottom of the wheels up to the tallest part, which is likely to be the handle. This is the bag's height. Second, measure the width from side to side at the widest point, which is probably the back of the suitcase, if it is soft sided. Hard shell bags are generally more symmetrical, and the width doesn't vary from bottom to top. Last, check your bag's depth. The depth of your suitcase, like its height, is especially important due to the limited size of the cargo hold of the aircraft you will be flying. To get the accurate depth of your suitcase, lay it flat on its back and measure from the back to the front with the bag packed.

Oversized Baggage: Due to cargo hold limitations, bags that exceed 62 linear inches (157cm) in total dimensions may not be able to be transported. Tropic Air will not be responsible for these bags getting to your final destination. Oversized bags will also be placed on a space available status or transported separately as cargo and will be subject to additional fees.

Additional & Excess Luggage: Due to cargo hold limitations, additional and excess baggage will be placed on space availability or may be transported as cargo. If there are any questions regarding your baggage dimensions, please contact reservations@tropicair.com or your nearest Tropic Air station.

Wheelchairs: Customers with disabilities are not required to provide us with any advance notice of the need for assistance; however, doing so helps us better prepare for the number of customers who will need our help. There is no charge for mobility devices to be carried as checked baggage. We recommend that customers with disabilities arrive at the airport earlier than the recommended check-in time so that they can be assisted though security screening etc by our staff. Passengers travelling for medical reasons may also need extra time for their medical travel documents to be examined and clearance to travel given. Unfortunately, due to the size of the baggage hold of our aircraft, we may be unable to carry some powered wheelchairs, and we ask that this be planned for accordingly. We give passengers the opportunity to proactively notify us of any specific disability-related needs by emailing us at reservations@tropicair.com. Customers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling (+501) 226-2626 prior to travel.

Carry-on Devices: Mobility and medical devices don't count toward personal item limits. If space is limited, the device doesn't fit in the cabin or if it isn't required during the flight, it may need to be checked. These include: Canes, walkers, continuous positive airway pressure machines (CPAP) and other assistive devices that can be collapsed. Items used for comfort such as seat cushions, arm or footrests.